Refund Policy

Effective October 29, 2026

We want you to be happy with your stencils. If something isn't right, we'll make it right or give you your money back.

14-day money-back guarantee

If you bought a 7-Day Pass or Lifetime unlock and it didn't work for you, email support@stencilsnap.com within 14 days of your purchase and we'll refund you in full. You don't need to give a reason, but if you tell us what went wrong, we'll try to fix it.

Please include the email address you used at checkout so we can find your payment.

The guarantee covers one refund per customer. We may decline requests that look like abuse, such as repeated buy-and-refund cycles.

How refunds are paid

• Refunds go back to the original payment method through Stripe, our payment processor.
• We usually process requests within 2 business days. Your bank may take 5–10 business days to show the refund.
• When a purchase is refunded, the unlock for that purchase ends.

After 14 days

We may still help if there's a problem on our side, such as a file that won't export or a charge you didn't expect. Email us and we'll look at it case by case.

Try before you buy

PNG and PDF exports are free, so you can check the result before you pay. The tool also shows a preview of your cut-ready file before checkout.

Contact

Askgto LLC · support@stencilsnap.com